GVK Emergency Management and Research Institute completes ISO 9001 : 2008 Certification
GVK EMRI (Emergency Management and Research Institute)is a pioneer in Emergency Management Services in India. As anot – for – profit professional organization operating in the Public Private Partnership(PPP) mode, GVK EMRI is the only professional Emergency Service Provider in India today. With increased focus on research and analytics, GVK EMRI has plans to significantly enhance the overall emergency management scenario – further reducing individual suffering. To do this the GVK EMRI developed a sound Management system based on ISO 9001:2008 Quality management Standards, with the help of Lakshy Management Consultant Pvt. Ltd. – one of the largest and well known management consulting companies in the field of ISO certification
GVK EMRI handles medical, police and fire emergencies through the ” 1-0-8 Emergency service”. This is a free service delivered through state- of -art emergency call response centres and has over 2858 ambulances across Andhra Pradesh, Gujarat, Uttarakhand, Goa, Tamil Nadu, Karnataka, Assam, Meghalaya, Madhya Pradesh, Himachal Pradesh and Chhattisgarh. With the expansion of fleet and services set to spread across more states, GVK EMRI will have more than 10000 ambulances covering over a billion population by 2011.
Senior Consultant Mr Kaushal Sutaria from Lakshy Management consultant Pvt. ltd. worked closely with Management Representative for the ISO 9001 implementation process for GVK EMRI.
Initial awareness training was conducted by the consultant to impart basic knowledge and input to key people of the organization, followed by Gap Analysis. On the basis of gap analysis report provided by the consultant, required tasks were completed that included preparation of quality manual, functional processes, SOPs, work instructions, guide lines and functional formats. These were formally issued to all the users by the M.R.
A rigorous internal audit was carried out and all the observations and findings were discussed in the MRM – Management Review Meeting and required actions were taken by the management to close them.
After this a pre-assessment audit was done to assess organization’s preparedness for the final certification audit and on the basis of positive outcome of the pre-assessment audit, it was decided to do the final certification audit, which was conducted by BMS Certification.
ISO 9001 certification audit was concluded successfully without any major or minor non conformity.
Experience and expertise of the Lakshy management consultant Pvt. Ltd – India in providing ISO certification consultation was evident through pre assessment audit as no non conformities were found during the audits and the organization was recommended for ISO 9001:2008 certifications.
Lakshy management consultant Pvt. ltd extended its warmest greetings and congratulations to GVK EMRI (Emergency Management and Research Institute) on achieving ISO certification and efforts put the entire team were appreciated.
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